Intermediate Systems Administrator

Administration

Status:
  • Permanent, Full-Time

Purpose of Role:
  • Provide superb team member experience when dealing with the IT department.  This role will include supporting of the network, desktop and server infrastructure at the head office and offices within the lower mainland.  

Reports to:
  • Senior IT Manager

Qualifications, Skills, Experience and Personal Attributes:
  • 3-5 years of exceptional client service experience

  • 3-5 years in infrastructure roles with the following technologies:

    • Microsoft servers, Active directory, group policies, Powershell, Exchange, Azure, Office 365, SQL

    • VMware, Vmotion, Vsphere

    • Citrix Xenapp Server with Netscaler in a VDI environment

    • Networking technologies such as firewalls, switches, routing, and wireless

    • Server hardware such as SAN, NAS, Servers, Tape Drives (HP Preferred)

    • IT security principals

    • Backup software’s such as Veeam, Commvault, Symantec 

  • 4 years in end-user IT support roles supporting users remotely and in-person

  • Graduated from an accredited IT Program or equivalent relevant experience

  • Knowledge of ITIL methodology and/or industry best practices 

  • Previous use of any commercial ITSM based ticketing system such as Connectwise

  • Previous experience with any commercial monitoring system such as Connectwise

  • Exceptional analytical, conceptual and problem-solving ability

  • Ability to identify, recommend, develop, implement and support effective technology solutions for all aspects of the organization

  • Strong knowledge of networking technologies, design, and concepts

  • Strong knowledge of IT infrastructure design and concepts

  • Excellent communication skills both written and verbal

  • Strong documentation skills with Word, Excel, PowerPoint, Visio

  • Knowledge of financial applications will be a big asset 

  • Certifications in the following are a big asset: VMware, HP, Microsoft, CompTIA, ITIL Foundations

Responsibilities:
  • Tier 1 – 3 support for desktops and end-user devices, network and servers

  • Working on IT-driven initiatives including upgrades, system builds, network security, and projects. 

  • Working with other team members for escalation and training

  • Maintains a service level for the firm’s user base through the use of ITSM systems, processes, procedures, and policies

  • Participating in the IT emergency On-Call rotation

  • Writing documentation including SOW, SOP, diagrams, build documentation, KB, checklists, runbooks, project documentation

  • Overall operational knowledge of organizations IT infrastructure including Firewalls, Exchange, Office 365, Active Directory, Citrix Xenapp, Citrix Netscaler, Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, Vmware, Azure,
    Monitoring, SAN, Servers, Networking, Security, VPN, Video Conferencing, Virus scan

  • Onsite support when scheduled at the firm’s offices across the lower mainland

  • Promotes the organizations quality control standards

  • Participate in the organization's team development and performance management program

  • Actively supports and participates in firm-wide initiatives

Salary Range:
  • Competitive

We are one of the largest independent regional accounting and business advisory firms operating exclusively in British Columbia. We offer an exceptional work environment that allows our team members to enjoy a balanced lifestyle while providing them with opportunities for professional and personal growth. Our attractive salary and comprehensive benefits package and flexible summer work schedule will appeal to talented individuals who share our desire to be the best. If you have strong technical and interpersonal skills and desire a challenging position with a progressive accounting firm, please apply below.

Apply for Intermediate Systems Administrator

Please submit your files in Word or PDF format only. Thank you!
One file only.
20 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.