Intermediate Systems Administrator

Status:

• Permanent, full-time

Purpose of Role:

• Provide superb team member experience when dealing with the IT department. This role will include supporting of the network, desktop and server infrastructure at the head office and offices within the lower mainland.

Reports to:

• Senior IT Manager

Qualifications, Skills, Experience and Personal Attributes:

• Minimum 3 years in infrastructure support roles working with:
  o Microsoft servers, Active directory, Group policies, Powershell, Exchange, Azure, Office 365, SQL
  o VMware, Vmotion, Vsphere
  o Citrix Xenapp Server with Netscaler in a VDI environment
  o Networking technologies such as firewalls, switches, routing and wireless
  o Server hardware such as SAN, NAS, Servers, Tape Drives (HP Preferred)
  o IT security principals
  o Backup software’s such as Veeam, Commvault, Symantec

• 4 years in end user IT support roles supporting users remotely and in-person

• Graduated from an accredited IT Program or equivalent relevant experience

• Knowledge of ITIL methodology and/or industry best practices

• Previous use of any commercial ITSM based ticketing system such as Connectwise

• Previous experience with any commercial monitoring system such as Connectwise

• Exceptional analytical, conceptual and problem solving ability

• Ability to identify, recommend, develop, implement and support effective technology solutions for all aspects of the organization

• Strong knowledge of networking technologies, design and concepts

• Strong knowledge of IT infrastructure design and concepts

• Excellent communication skills both written and verbal

• Strong documentation skills with Word, Excel, PowerPoint, Visio

• Knowledge of financial applications will be a big asset

• Certifications in any of the following are a big asset: VMware, HP, Microsoft, CompTIA, ITIL Foundations

Responsibilities:

• Tier 1 – 3 support for desktops and end user devices, network and servers

• Working on IT driven initiatives including upgrades, system builds, network security and other projects.

• Working with other team members for escalation and training

• Maintains a service level for firm’s user base through use of ITSM systems, processes, procedures and policies

• Participating in the IT emergency on-call rotation

• Writing documentation including SOW, SOP, diagrams, build documentation, KB, checklists, runbooks, project documentation

• Overall operational administration of the organizations IT infrastructure including: Firewalls, Exchange, Office 365, Active Directory, Citrix Xenapp, Citrix Netscaler, Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, Vmware, Azure, Monitoring, SAN, Servers, Networking, Security, VPN, Video Conferencing, Virus scan

• Onsite support when scheduled at the firm’s offices across the lower mainland

• Promotes the organizations quality control standards

• Participate in the organizations team development and performance management program

• Actively supports and participates in firm wide initiatives

Manning Elliott is one of the largest mid-sized independent regional accounting firms operating exclusively in British Columbia. Manning Elliott has acquired the best environmental qualities from small and large organizations, resulting in an individually catered working and training environment. Our goal is to provide a workplace that focuses on a broader range of engagements than that of many other firms.

Our partners work closely with staff on all engagements, so you can expect to have professional and social interactions between not only yourself and your peers, but also senior staff; many of which are former articling students, who have climbed the corporate ladder to Manager and Partner positions.

At Manning Elliott, we offer an exceptional work environment that allows our team members to enjoy a balanced lifestyle while providing them with opportunities for professional and personal growth. Our attractive salary and benefits package and flexible summer work schedule will appeal to talented individuals who share our desire to be the best.

If you have strong technical and interpersonal skills and desire a challenging position with a progressive accounting firm, apply below.